Privacy Policy

1. Who we are

BrightFret is published by BrightWill Technologies, a company registered under the laws of Texas, United States, with registered address at 24219 South Sparrow Trail, 70242, Texas, United States.

For any privacy-related request, contact us at: contact@brightwill.org

2. What BrightFret does

BrightFret is a shipment-tracking application. It connects you to the freight forwarder who manages your shipment so you can follow its progress, access your documents, and communicate with your forwarder directly from the app.

BrightFret does not transport or manage your goods. All logistics data shown in the app originates from your forwarder's system.

3. Data we collect and why

3.1 Data you provide to us

• Last 4 digits of your phone number. When you first access shipment details, the app asks you to enter the last 4 digits of the phone number you registered with your forwarder. These digits are transmitted to your forwarder's server solely to confirm your identity. They are not stored in the app and BrightWill never has access to them.
• Messages you send. The in-app chat lets you communicate directly with your forwarder. Messages you write are transmitted to and stored on your forwarder's server. BrightWill does not read or store your messages.
• Claim description, type, and amount. If you file a freight claim (for loss, damage, or delay), the details you enter are transmitted to and stored on your forwarder's server. BrightWill does not read or store claim content.
• Photos attached to a claim. If you attach photos to document damaged goods, those photos are transmitted to and stored on your forwarder's server. BrightWill does not access or store them.

3.2 Data stored locally on your device

The following data is saved only on your device and is never transmitted to BrightWill.

• Tracking codes. The codes you enter or scan are saved locally so your recent and saved shipments appear on your home screen. They remain until you remove them.
• Shipment status cache. The app stores a snapshot of your shipment's last-known status to allow offline viewing. This cache is automatically cleared after 5 minutes.
• Forwarder information. Your forwarder's name, logo, and brand color are cached locally to avoid repeated network requests. This cache expires after 7 days.
• Authentication token. After identity verification, a short-lived token is stored locally to keep you logged in. It expires automatically after 24 hours.
• Language preference. Your chosen app language (French or English) is saved locally and remains until you change it in Settings.
• Notification badges. Status updates for your shipments are stored locally for up to 30 days, then purged automatically.

3.3 Data we do not collect

BrightWill does not collect your full phone number, as the app never receives or sees it. BrightWill also does not collect your name, email address, or postal address; location data of any kind; device identifiers or advertising IDs; biometric data; or payment information.

4. How we use your data

We use data solely to provide the shipment-tracking service described in section 2. We do not sell your data to third parties, use it for advertising or profiling, share it with any party other than your forwarder's system, or perform automated decision-making that affects your rights.

5. Your forwarder as data controller

The personal data associated with your shipment (your name, phone number, address, goods description, and similar details) was provided to your forwarder when your shipment was created, not through this app. Your forwarder is the data controller for that information. For any request to access, correct, or delete those records, contact your forwarder directly.

BrightWill acts as a data processor on your forwarder's behalf only for the messages and claims you submit through the app.

6. Data security

All communication between the app and your forwarder's server is encrypted using HTTPS/TLS. Authentication tokens are short-lived (24 hours) and stored in isolated local storage on your device.

BrightWill does not operate a central database of end-user data. Your data resides on your device and on your forwarder's server.

7. Data retention

Data stored on your device follows the retention periods described in section 3.2. You can clear all cached data at any time from Settings > Clear cache.

Data held on your forwarder's server is governed by your forwarder's own data retention policy. Please contact your forwarder for details.

8. Children's privacy

BrightFret is not directed at children under the age of 13. We do not knowingly collect data from minors. If you believe a minor has used the app, please contact us so we can take appropriate action.

9. Third-party services

The app does not integrate any third-party analytics, advertising, or social media SDK. The only external communication is with your forwarder's server, the address of which is determined by your tracking code prefix.

The app uses the Nunito typeface loaded via the Google Fonts service. A network request to Google's font servers may occur on first launch to download the font file. Subsequent launches use the locally cached copy. Google's own privacy policy governs that initial request.

10. Your rights

Depending on your jurisdiction, you may have the right to access the personal data held about you, to have inaccurate data corrected, to request deletion of your data, to restrict or object to certain processing, and to receive your data in a portable format.

To exercise any of these rights regarding data held by BrightWill, contact us at contact@brightwill.org.

For data held by your forwarder, contact them directly through the messaging feature in the app or via their usual contact channel.

11. Changes to this policy

We may update this policy at any time to reflect changes in the app or in applicable law. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the app after a change constitutes acceptance of the updated policy.

12. Contact